Payment and Refund Policy
Effective Date: 26th March 2025
1. Payment Methods
TwiPort Namecard uses iPay88 as our secure payment gateway for all transactions. We accept payments via credit cards, debit cards, and online banking through iPay88. By making a purchase, you agree to the terms set by iPay88 and your financial institution.
2. Order Processing & Delivery
Upon successful payment, you will receive a confirmation email with your order details.
Digital products and services will be made available within 48 hours after payment confirmation.
For physical items, estimated delivery times are:
- Peninsular Malaysia: 5 working days
- Sabah & Sarawak: 7 working days
If you experience any delays or issues in receiving your purchased product, please contact our support team immediately.
3. Refund Policy
We strive to ensure customer satisfaction. However, refunds are subject to the following conditions:
Eligibility for Refund:
- Refund requests must be submitted within 7 days from the date of purchase.
- Refunds will only be granted if the service/product is proven to be defective, non-functional, or not delivered as promised.
- No refunds will be issued for change-of-mind or incorrect purchases.
How to Request a Refund:
- Contact our support team with your order details and the reason for the refund request.
- If applicable, provide evidence of issues (e.g., screenshots, error messages).
Refund Process:
- Approved refunds will be processed via the original payment method to ensure transparency and easier tracking.
- Refunds may take 7 business days to reflect in your account, depending on your payment provider.
4. Dispute Resolution
If a customer disputes a charge due to a refund not being processed, the merchant (TwiPort Namecard) shall be liable for the dispute. To avoid disputes, customers are encouraged to contact our support team for resolution before filing a dispute with their bank.
5. Contact Information
For any payment, delivery or refund related inquiries, please contact us at:
Twiport Sdn Bhd 202401020560 (1566409-P)
Email: [email protected]
Phone: +60 10-667 8010
Address: 24, Jalan SS 25/22, Taman Mayang, 47301 Petaling Jaya, Selangor
Or reach out to us via Social Media:
By using our services and making a purchase, you agree to this Payment and Refund Policy.